✅ Refund & Return Policy

Last Updated: November 16, 2025

At Markazi Muslim Store, we aim to provide a smooth and trustworthy shopping experience. Please read our Refund & Return Policy carefully.

1. Eligibility for Returns

You may request a return or replacement if:

• You received a damaged or defective product
• You received the wrong item
• The product is missing parts or accessories
• The product is not as described

To be eligible, you must:

• Raise a complaint within 24–48 hours of delivery
• Provide clear photos or videos of the issue
• Ensure the item is unused and in its original packaging

2. Non-Returnable Items

Some products cannot be returned, such as:

• Innerwear, beauty products, personal hygiene items
• Customized or personalized items
• Items damaged due to misuse by the customer

3. Refunds

After we receive and inspect the returned item:

• Refund will be processed to your original payment method
• Processing time: 5–7 business days
• Refund may vary for items sold by third-party sellers

4. Exchange

If the product is still in stock, we will happily exchange it for the same item.

If unavailable, a refund will be issued.

5. Third-Party Seller Disclaimer

Markazi Muslim Store sources products from multiple independent sellers.

Therefore:

Markazi Muslim Store or its owner will not be responsible for any loss, damage, injury, or harm (of any type) caused by products purchased from third-party sellers.

Quality, performance, and safety are the responsibility of the seller or manufacturer.

✅ Shipping Policy

Last Updated: November 16, 2025

At Markazi Muslim Store, we ensure fast, reliable, and safe delivery across India.

1. Shipping Time

• Orders are usually processed within 1–2 working days.
• Delivery time varies by location: 3–7 working days.
• Festival seasons or high-demand periods may cause slight delays.

2. Shipping Charges

• Standard delivery charges apply based on location and product weight.
• For some promotional offers, Free Shipping may be available.

3. Order Tracking

Once your order is shipped, you will receive:

• Tracking ID
• Courier partner details
• Live tracking link (if available)

4. Delays

Delivery delays may occur due to:

• Weather conditions
• Courier operational issues
• Remote location service limitations
• We appreciate your patience in such cases.

5. Wrong Address / Failed Delivery

If the address provided is incorrect or incomplete:

• Delivery may fail
• Re-shipping charges may apply

6. Third-Party Seller Disclaimer (Shipping)

Since we work with various suppliers and sellers, shipping may be handled by them directly.

In such cases:

Markazi Muslim Store or its owner is not responsible for delays, damage, or shipping issues caused by individual sellers or courier partners.